Orders and Returns

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipments destination. Our shipping charges are determined by the total weight of your order, excluding applicable sales tax.
 International Shipping:
Some products cannot be shipped to international destinations so please submit a message to us from the “Contact Us” page if you would like to discuss international ordering options.

Cancellations:

We process orders very quickly – which is usually a good thing! We understand that everyone makes mistakes, so if you have questions about your order, please contact us and we will do everything we can to accommodate your needs.

Return Policy:

With our 14-Day money back guarantee on jewelry items, loose beads and more, you have plenty of time to make sure that you are happy with your purchase. If for any reason you are not completely satisfied with our product, please return the undamaged item(s) within 14 days of the receipt for a full refund less shipping/handling and or other additional charges accrued from the initial shipment of your product(s). Seller cannot guarantee the safety of delivery unless additional insurance/delivery confirmation is purchased. Your refund will be processed as soon as we have received and accepted your returned item. Upon receiving your return, the item(s) will be inspected. Be aware that worn or damaged items or those that have been engraved, or altered in any way will not be accepted for return. We will gladly replace defective item(s), or exchange for identical/similar item being at same cost. Buyer is responsible for all return costs.
* Note:  Non-defective merchandise must be returned to our warehouse in 100% sellable condition to qualify for a refund.
* Note:  Return Policy subject to change with consent or notice at anytime.
To properly return an item for a full refund less shipping and handling to Beads Bagan Gallery and Shop: Please pack up your item(s) securely including the original jewelry, box or package it came as,  all original paperwork/receipts (if any and please make copies for your records) and return it to;
Beads Bagan Gallery and Shop
Attn: Returns
13 E. Wellington Mews
Smyrna, DE 19977

If you have any questions or comments regarding our return policy, please feel free to contact us with the details.